Refund & Cancellation Policy

This policy brings together how payments, cancellations, refunds and service credits work at Socialcrab. Every term below is taken from our Terms of Service; if anything here differs from them, the Terms of Service apply.

All fees are final, non-refundable, and non-prorated unless otherwise required by applicable law. This includes:

• subscription cancellations;
• subscription downgrades;
• unused post balance;
• expired passes;
• partial billing periods.

Subscription plans may be billed monthly or annually and renew automatically unless cancelled at least 3 working days before the next billing cycle.

You may cancel your subscription through your account settings at least 3 working days before your next billing date. Cancellation prevents future renewals only. Access continues until the end of the current paid billing period.

Upgrading to a higher subscription tier starts a new billing cycle immediately. Previous plans, remaining time, and any unused post balance are non-refundable and non-transferable.

Downgrades take effect only at the end of the current billing cycle unless otherwise stated.

Socialcrab also offers 30-day and 90-day fixed-duration passes using SCRB. These passes:

• provide a fixed post balance;
• do not renew automatically;
• are non-refundable;
• are non-transferable;
• do not qualify for prorated refunds once activated.

Fixed-duration passes expire automatically at the end of the selected duration. Passes do not renew automatically. Any unused post balance associated with expired passes may also expire unless otherwise stated in the selected plan. Expired passes cannot be reactivated and do not qualify for refunds.

If Socialcrab experiences uninterrupted downtime for 5 consecutive days or longer, users may request replacement credits as service credits. Cash refunds will not be provided.

Requests must be submitted within 14 days of the outage by contacting contact@socialcrab.id.

Downtime means the complete inability for users to generate reports through the Services, excluding:

• scheduled maintenance;
• third-party platform interruptions (including Instagram, TikTok, or X);
• internet infrastructure failures;
• force majeure events.

We may suspend or terminate your account at any time for violations of these Terms or misuse of the Services. Upon termination, access ends immediately and stored data may be deleted. Payments already made are non-refundable under any circumstances unless required by law.

Questions about a payment, a cancellation or this policy? Contact us:

📧 contact@socialcrab.id

📍 PT EKSELEN SOLUSI INTEGRITAS, Apartemen Taman Melati, Tower A, Lantai 15, Jl. Margonda No. 525A, Pondok Cina, Beji, Depok, Jawa Barat, Indonesia