Privacy Policy

At Socialcrab (“we,” “our,” “us”), your privacy matters. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. By accessing or using Socialcrab, you agree to this Privacy Policy.

We collect only the information necessary to provide and improve our Services.

• full name
• email address
• password (stored securely in encrypted form)
• account preferences and subscription details

This information is used to create and manage your account.

• public profiles
• public posts
• public hashtags
• engagement metrics
• publicly visible account activity

We do not access private accounts, private messages, private stories, or non-public platform data. We do not require users to connect their personal social media accounts to use Socialcrab.

• IP address
• browser type and version
• device information
• operating system
• pages visited
• reports generated
• usage activity within the platform

We also use cookies and similar technologies to remember user preferences, improve platform performance, support login sessions, and analyze usage patterns. You may disable cookies through your browser settings, although some features may not function properly.

• billing name
• billing address
• payment status
• invoice details
• last four digits of your card (when applicable)

• public wallet address
• transaction status
• selected pass access details

Transactions involving SCRB are completed through third-party wallet providers and blockchain infrastructure outside our direct control.

We use collected information to:

• provide and operate Socialcrab Services
• generate reports and analytics
• process subscriptions and pass access
• manage credits and account access
• communicate updates, support, and service notifications
• improve platform performance and user experience
• detect fraud, abuse, and security risks
• comply with legal, tax, and regulatory obligations

We do not sell your personal information.

We share information only when necessary to operate the Service or to comply with legal obligations. This may include:

Trusted third-party providers such as:

• payment processors
• hosting providers
• cloud infrastructure
• analytics tools
• customer support platforms
• wallet and transaction infrastructure providers where applicable

These providers only receive the minimum information necessary to perform their services.

We may disclose information when required by law or when reasonably necessary to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights, users, or platform security
• Investigate fraud, abuse, or misuse of the Services

We retain personal data only as long as necessary for legitimate business, legal, and operational purposes.

Account data remains accessible while your subscription or valid fixed-duration pass is active.

After cancellation, pass expiration, or account termination:

• Reports may remain accessible for a limited period
• Account data may be deleted within 30 days
• Certain billing or compliance records may be retained longer where legally required

Public report data generated through the platform may remain stored while the account remains active.

Depending on your jurisdiction (including GDPR, CCPA, or similar laws), you may have rights to:

• access your personal data
• Update or correct your information
• Request the deletion of your personal data
• Request the export of your data
• opt out of marketing communications
• restrict certain types of processing where legally applicable

We may request identity verification before processing certain requests.

We use commercially reasonable safeguards to protect your information, including:

• encryption
• secure servers
• restricted staff access
• access controls and monitoring
• trusted third-party infrastructure providers

However, no online platform is completely secure.

You are responsible for maintaining the security of your own account credentials and wallet access.

Use of Socialcrab is at your own risk.

Your data may be stored, processed, or transferred outside your country of residence, depending on our service providers and infrastructure.

By using Socialcrab, you consent to these international data transfers where permitted by applicable law.

We take reasonable steps to ensure appropriate safeguards are in place.

Socialcrab is not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

If we discover that personal data from a minor has been collected, we will take reasonable steps to delete it promptly.

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last updated” date.

Your continued use of Socialcrab after updates are posted constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or how your data is handled, please contact us:

📧 contact@socialcrab.id

📍 PT EKSELEN SOLUSI INTEGRITAS, Apartemen Taman Melati, Tower A, Lantai 15, Jl. Margonda No. 525A, Pondok Cina, Beji, Depok, Jawa Barat, Indonesia